Work at SoundCampaign

We’re searching for talented people who are ready to jump right in, to do

what they love, collaborating, and value our culture of transparency.

Join us so together we can impact how our team works across the globe.

Open Job Positions

About The Role:

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Attracts potential customers by answering product and service questions and suggesting information about other services on our platform.

 

More Information:

  • Location: Remote
  • Full-time
  • Relevant for candidates from: Ukraine, Poland, Romania, Bulgaria, Croatia, Czech Republic, Estonia, Latvia, Lithuania, Moldova, Russia, Serbia, Slovenia.

 

Responsibilities:

– Responding to customer queries in a timely and accurate way, via email or chat

– Identifying customer needs and helping customers use specific features

– Analyzing and reporting product malfunctions

– Respond to customer queries in a timely and accurate way, via email or chat

– Identify customer needs and help customers use specific features

– Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

– Update our internal databases with information about technical issues and useful discussions with customers

– Monitor customer complaints on social media and reach out to provide assistance

– Share feature requests and effective workarounds with team members

– Inform customers about new features and functionalities

– Follow up with customers to ensure their technical issues are resolved

– Gather customer feedback and share with our Product, Sales and Marketing teams

– Assist in training junior Customer Support Representatives

 

Requirements:

– Experience as a Customer Support Specialist or similar CS role

– Familiarity with our industry is a plus (Music industry)

– Excellent communication and problem-solving skills

– Multi-tasking abilities

– Patience when handling severe cases

About The Role:

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Attracts potential customers by answering product and service questions and suggesting information about other services on our platform.

 

More Information:

  • Location: Remote
  • Full-time
  • Relevant for candidates from: Ukraine, Poland, Romania, Bulgaria, Croatia, Czech Republic, Estonia, Latvia, Lithuania, Moldova, Russia, Serbia, Slovenia.

 

Responsibilities:

– Responding to customer queries in a timely and accurate way, via email or chat

– Identifying customer needs and helping customers use specific features

– Analyzing and reporting product malfunctions

– Respond to customer queries in a timely and accurate way, via email or chat

– Identify customer needs and help customers use specific features

– Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

– Update our internal databases with information about technical issues and useful discussions with customers

– Monitor customer complaints on social media and reach out to provide assistance

– Share feature requests and effective workarounds with team members

– Inform customers about new features and functionalities

– Follow up with customers to ensure their technical issues are resolved

– Gather customer feedback and share with our Product, Sales and Marketing teams

– Assist in training junior Customer Support Representatives

 

Requirements:

– Experience as a Customer Support Specialist or similar CS role

– Familiarity with our industry is a plus (Music industry)

– Excellent communication and problem-solving skills

– Multi-tasking abilities

– Patience when handling severe cases

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