Work at SoundCampaign

We’re searching for talented people who are ready to jump right in, to do

what they love, collaborating, and value our culture of transparency.

Join us so together we can impact how our team works across the globe.

Open Job Positions

About The Role:

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Attracts potential customers by answering product and service questions and suggesting information about other services on our platform.

 

More Information:

  • Location: Remote
  • Full-time
  • Relevant for candidates from: Ukraine, Poland, Romania, Bulgaria, Croatia, Czech Republic, Estonia, Latvia, Lithuania, Moldova, Russia, Serbia, Slovenia.

 

Responsibilities:

– Responding to customer queries in a timely and accurate way, via email or chat

– Identifying customer needs and helping customers use specific features

– Analyzing and reporting product malfunctions

– Respond to customer queries in a timely and accurate way, via email or chat

– Identify customer needs and help customers use specific features

– Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

– Update our internal databases with information about technical issues and useful discussions with customers

– Monitor customer complaints on social media and reach out to provide assistance

– Share feature requests and effective workarounds with team members

– Inform customers about new features and functionalities

– Follow up with customers to ensure their technical issues are resolved

– Gather customer feedback and share with our Product, Sales and Marketing teams

– Assist in training junior Customer Support Representatives

 

Requirements:

– Experience as a Customer Support Specialist or similar CS role

– Familiarity with our industry is a plus (Music industry)

– Excellent communication and problem-solving skills

– Multi-tasking abilities

– Patience when handling severe cases

About The Role:

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Attracts potential customers by answering product and service questions and suggesting information about other services on our platform.

 

More Information:

  • Location: Remote
  • Full-time
  • Relevant for candidates from: Ukraine, Poland, Romania, Bulgaria, Croatia, Czech Republic, Estonia, Latvia, Lithuania, Moldova, Russia, Serbia, Slovenia.

 

Responsibilities:

– Responding to customer queries in a timely and accurate way, via email or chat

– Identifying customer needs and helping customers use specific features

– Analyzing and reporting product malfunctions

– Respond to customer queries in a timely and accurate way, via email or chat

– Identify customer needs and help customers use specific features

– Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

– Update our internal databases with information about technical issues and useful discussions with customers

– Monitor customer complaints on social media and reach out to provide assistance

– Share feature requests and effective workarounds with team members

– Inform customers about new features and functionalities

– Follow up with customers to ensure their technical issues are resolved

– Gather customer feedback and share with our Product, Sales and Marketing teams

– Assist in training junior Customer Support Representatives

 

Requirements:

– Experience as a Customer Support Specialist or similar CS role

– Familiarity with our industry is a plus (Music industry)

– Excellent communication and problem-solving skills

– Multi-tasking abilities

– Patience when handling severe cases

About The Role:

SoundCampaign is looking for a passionate Digital Marketing Manager to develop original content on our blog, social media, and email newsletter.

We are looking for a highly analytical thinker with an audience-first mindset for the role of Digital Marketing Manager.

We are looking for a Digital Marketing Manager that will be able to increase web traffic and brand awareness through the marketing of content online, and be responsible for creating “shareable” content, distributing content on the appropriate platforms, and measuring the results of marketing activity.

Candidates will be experts on social media analytics, understand the nuances, advantages, and shortcomings of each platform, and know how to utilize data in formulating a campaign strategy.

More Information:

  • Location: Remote
  • Full-time


Responsibilities:

●  Creating and maintaining digital content strategies across all online platforms.

●  Implementing creative marketing strategies to disseminate content.

●  Driving traffic and engagement that translates to sales and brand promotion.

●  Managing a content marketing budget.

●  Measuring the results of marketing activity to inform future marketing campaigns.

●  Managing a content writer, and designer.

●  Implementing SEO best practices to make our blog posts SEO-friendly.

●  Knowing which platform different kinds of content are best suited to.

●  Develop and edit a variety of content assets for the Marketing team – such as including case studies, blog posts, ebooks, infographics, Instagram educational carousels, and email campaigns.

●  Monitoring content performance and optimize its impact.

●  Research and contribute creative ideas to support key content goals, such as increasing


Requirements:

●  At least 2 years of experience in Digital Marketing, preferably for B2C SaaS companies.

●  Experience with online community building.

●  Experience with email marketing.

●  Experience with blog management.

●  Data-driven and highly analytical.

●  Proficiency with Google Analytics.

●  Proficiency with social media analytics.

●  Time management skills.

●  Excellent interpersonal skills.

●  Excellent written and verbal communication.

●  The ability to work well within and across teams, and give and receive constructive feedback.

●  Exceptional writing and editing skills, with a deep-rooted understanding of what it takes to engage readers with riveting content.

●  Experience writing and editing product marketing content.

●  Advanced/Fluent English.

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